Patient Appointment Journey

How we are now operating

KEEPING YOU AND OUR TEAM SAFE

 Your visit to the dentist

Here at York Place Dental, we understand that the Covid 19 pandemic has been a testing time for everyone, and we need to ensure that we are still able to care for you and your dental needs.

Throughout the pandemic, dental practices have proved to be safe places and will remain so.

Whilst we are pleased to hear the Prime Minister’s announcement of a general relaxation of day-to-day restrictions, as a healthcare establishment we are obliged to abide by the rules set down by the UK Health Security Agency.

At the time of writing, we have received no notification of any change in what is required of us, and therefore the measures that we have adopted will continue, and they are as follows:

Every decision we have made is with a focus on safety and to ensure the safety of you and our team.

If you have any of the symptoms of respiratory infection, including colds or flu, please let us know as soon as you can before your appointment.

If you have a cold or respiratory infection, please consider whether your appointment is necessary. If you’re not sure ring us or better still email us on info@yorkplacedental.com and we’ll help.

If you need to reschedule your appointment, please try do so at least 2 working days before it is due. We have a waiting list of patients needing care and this is gives us time to contact them and book them in instead. If you do not give us 2 working days’ notice, there may be a late rearrangement fee. 

Before your appointment

  1. We will send you a link to an online medical history form which is quick and easy to complete. Please update this before all appointments – many modern treatments and medications affect what we can or can’t do for you, and we need to know everything about your medical background.
  2. If you are having problems completing the online medical history form, please call us at the practice or email on info@yorkplacedental.com.
  3. Payments for treatment are made in advance and the cost of your care will be explained thoroughly to you, either at your examination or over the telephone. To make payment easier we prefer contactless payments for your convenience.


On the day of your appointment

  1. If applicable, please bring your orthodontic retainers, Invisalign aligners, dentures, dental splints and similar items.
  2. You should always attend alone unless you require physical assistance or are supporting a child or someone who is vulnerable.
  3. On the morning of your appointment, you will receive a text message containing an online self-check in link. When you arrive at the practice, please stay in your car or in the vestibule by the front door and click on the self-check in link to let us know that you have arrived. Once our surgeries are cleaned and ready, we will ring you and invite you to come to the door and enter the practice.
  4. Please bring your own face covering, these are a requirement in healthcare settings.
  5. When you enter the practice, you will be greeted by one of our team who will check verbally that you are well. If you have any signs or symptoms of a respiratory infection, we may need to reschedule your appointment.
  6. On entry you will be asked to sanitise your hands. This has proven to be highly effective against infections.
  7. You will be guided straight to your allotted surgery by a team member

 

In Surgery

Your treatment will be explained again to you and then with your permission, we will start. We’ve learnt from the Covid pandemic that air quality is better with good ventilation and so you may hear an extractor fan in operation. Our rooms are all air conditioned, and clean blankets are available if you feel cold whilst having your treatment.

There is a choice of streaming video and TV on our ceiling mounted monitors, and streamed music is available in each surgery via the sound systems for your entertainment. We find this lifts the mood and helps you – especially during longer treatments.


After your appointment

Once your treatment is complete, a member of our clinical team will escort you to our reception area where your ongoing appointments can be scheduled.

We do request contactless payment in advance of treatment either over the telephone or via bank transfer. If payment has not already been secured contactless payment via card will be available.

As always, every step we are taking is with your safety in mind along with providing you with the highest standard of care.

If you have any questions, please get in touch via email or telephone. We look forward to seeing you again soon.

 

 

 

 

 

Book your Free virtual Consultation or Your Personal Dental Consultation today by calling the practice or sending us a message below

01228 580490 - info@yorkplacedental.com
37 Upperby Road, Carlisle

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