Here's what some of our patients have said about us

Here's what some of our patients have said about us...

I arrived at York Place Dental as a nervous patient due to bad experiences in the past. The treatment and advice I received from day 1 was first class and reassured me significantly. All treatment was carried out with the utmost care and all staff were very friendly and committed. You have restored my faith in dentistry and given me back my smile!
Having undergone a pretty 'epic' course of treatment, I can only emphasise hugely it has been worth it! I am beyond delighted with the results and I have received a lot of positive (and envious) comments about the appearance of my teeth. The service at York Place Dental is exceptional. The treatment (and it has been plentiful!), has been state of the art, pain free and outstanding! Thank you.
Excellent care as always. I've been coming here for many years and things only ever get better. Richard and the team provide a brilliant pain free relaxed service and I always get work completed very quickly. I will continue to come here as long as you'll have me and I would proudly recommend you to anyone!
From the minute I stepped into reception, I was greeted by warm welcoming staff and this continued throughout my treatment. I was made to feel relaxed and every part of my treatment was clearly explained to me; nothing was too much trouble and each visit was as friendly and helpful as the first.
Thank you
The care and attention to detail was evident from my first visit to York Place Dental. Having had bad experiences at dentist's in the past I was not looking forward to my first visit to a dentist in about 10 years. From a brief conversation with one of the girls on reception, explaining my reservations, I felt that the whole practice staff had been briefed to put me at ease. The treatment carried out, transformed my confidence to smile properly again.
After having teeth out at a previous dentist and living with massive gaps in my mouth, Richard suggested having a bridge fitted. Can’t quite believe the results! I now have teeth that look like teeth and the results are quite unbelievable. What a difference, thank you so much!
I was really scared of dentists, injections and all that comes with it from past experiences. But today has pretty much cured my fears! I felt totally relaxed and felt no pain. It was a million times better than what I expected!
Wonderful, relaxed, professional, cheerful and most important, competent dental practice! Thank you; it was a very positive experience. See! Dentists aren’t scary!
After years of struggling to get my son to clean his teeth, the hygienist was great and made a real difference. From a boy who had bleeding and very sore gums, he now cleans his teeth morning and night with no pain. The staff were wonderful to my son.
I have been a patient with this dental practice for years and it is a pleasant, professional place to come. Had my first appointment with Sarah Jane which was very good and will continue having my appointments with her. It is a friendly, clean and professional dental practice.
I believe that I am treated as an individual with dignity and respect. I do not feel rushed and am given time to voice concerns or queries. Staff are polite and helpful. When waiting, the environment is also warm and clean.
Warm welcome and a reassuring service from the team. I feel my confidence has been boosted with cleaning at home. Great service, thank you!
The service I have received has been fantastic! Very welcoming and friendly. Really pleased with the whitening outcome and would definitely recommend!
I visited York Place Dental today for my first hygiene appointment. It was really good and she put me at ease and explained everything fully. Really believe after 38 years I now know how to clean my teeth properly!
You averted a potential disaster today. I turned up on the wrong day, at the wrong time, on a horrible wet day, having struggled through heavy weather and slow moving traffic to attend my appointment. How did you deal with it? You made me feel special! The way you all work so hard to look after your patients and make it appear effortless is just pure magic! Thank you ever so much, I love you all!
I found Richard very professional and he made me feel at ease during my initial assessment. Having visited a number of dental practices throughout the UK, I found this to be the most thorough consultation I have ever had. Everything was excellent once the visit was completed and it was also explained in basic language that I could understand!
I have found my experience at York Place very positive. A friendly, relaxed atmosphere with everything explained clearly. I also felt quite relaxed and at ease with the treatments I have received.
Very, very friendly and helpful staff. I especially thought the text reminder was helpful as I am busy all the time! Nothing seems to be too much trouble. The building itself has character and is lovely and modern. The easiest filling I have ever had, fast and painless. Very thorough which makes you feel confident as visiting the dentist can be scary! I am not scared! Communication was fab and the staff put me at total ease - especially as I hadn't visited the dentist in about 2 years. My teeth are now lovely and white and I also floss more often! Cheers guys!
York Place is a perfect example of the qualities of care and kindness. From the moment you enter the practice, right through and after treatment it is second to none. Having had a terrible phobia of dental work, the practice is slowly reducing the fears I have had. After 61 years this is a great achievement on your part. Well done!
Friendly, clean, happy place! Knowledgeable staff who explain in detail your treatment. I was made to feel welcome and the staff are always willing to hear your opinion on your treatment. First class, friendly, professional dental practice! Would recommend to all my friends!
As a nervous patient I found that the staff were very patient with my phobia of injections. The dentist explained exactly what was going to happen and the nurse allowed me to squeeze her hand, which might sound quite childish, but really helped, as it was something else to focus on, rather than the injection!
I would like to thank Daniela and the team for all their hard work on my teeth. I will definitely be coming back to see Daniela!
I am delighted with the work I have had done by Daniela. I found the procedure entirely painless and the cosmetic result amazing! Both she and Aga were kind and patient, and explained evey step of the procedure. Excellent!
Excellent, efficient and friendly; and I was made to feel very welcome! Worth every penny!!
As a nervous patient, all the staff members made me feel extremely comfortable from day 1. Reception staff remembering my name on my second visit, music playlist remembered and already queued up ready to go. Richard was also able to do all the work needed in one visit (which should have been two), in order to minimise my time in the chair. From day 1 everything was explained clearly, showing photos and x-rays on the big screen. The use of rubber dams was a great thing as it made it feel ‘separate’ and I didn’t feel like I was going to drown, which was a fear. Thank you, I didn’t feel a thing!
I am delighted with the work I have had done by Daniela. I found the procedure entirely painless and the cosmetic result amazing! Both she and the dental nurse were kind and patient and explained every step of the procedure. Thank you very much!
I felt the team at York Place Dental helped me achieve the smile I always wanted. Before now I would never do a cheesy grin, but now you can’t wipe the smile off my face! From starting with my treatment, everyone within the practice were very supportive and if I was having any problems they were always very accommodating. I would highly recommend York Place Dental to anyone. Having my treatment done here has made me a much more confident person. Everything was fantastic!
Still coming back after an initial fear of the dentist, (following bad past issues with other dentists). My fear is now gone and the treatment is great! I love the polishing - it’s just like having a mouth massage, and leaves my mouth feeling fresh! I would recommend York Place Dental to anyone who has a dental phobia. Everything is fantastic. Staff, treatment and care - top marks!
I can thoroughly recommend Richard and his team at York Place Dental. His patience, understanding and considerate approach immediately put me at ease. My treatment by the hygienists, who are equally as considerate and attentive, put me at ease, educated me in dental hygiene matters and gave me the confidence to undergo dental treatment, which previously I could not envisage being able to undertake. The level of care I have received from the very start, from the receptionist, hygienist and dental practitioner has been second to none. I would recommend both Richard and his team to anyone requiring dental treatment, especially those that have dental treatment issues, fears or concerns. First rate!!
It has been a pleasant experience to meet and be treated by both Jane and Daniela. Both have very pleasant personalities and a relaxed calming way of approaching the problems! I feel that I have had very good treatment with both the new crown and the care of my teeth and gums.
A very friendly and experienced team. I was made to feel at ease from my very first appointment to my final one today. I have had a course of teeth whitening and the end result is fantastic! I highly recommend this practice to anybody thinking about teeth whitening.
I was very conscious about the appearance of my teeth as they were crooked and I had a veneer which was darker than my other teeth. I had a consultation with Richard and had braces fitted, after which he replaced my veneer. Also the hygienist helped me with my cleaning routine, so overall my mouth and gums are much healthier! I am very pleased with the outcome and it has made a big difference to my confidence. Well worth it and also well worth the long trips from West Cumbria for my appointments. Thank you very much!
The care I received was first class, as always, with staff being very friendly, helpful, caring and humorous. The overall atmosphere at the practice is one of calmness and efficiency with a modicum of joviality thrown in! The end result is a nice new tooth, of good colour, which works well. What more could I ask for!
Really welcoming and friendly atmosphere. All the staff are really helpful and friendly and my children don’t feel nervous coming to York Place Dental and are really happy about everything. The staff make them feel really comfortable and the service and atmosphere are excellent!
I came here after seeing the nervous patients open day on Facebook. My husband had been a member of the practice for a while, but after bad experiences when I lived in Manchester, I was very sceptical. I booked my nervous patient’s appointment, dragging my husband along too because I was so scared. However I was shown around and saw everything, with Richard explaining the whole time. After a long talk about my fears, my experiences and what I wanted to achieve, there was a level of trust built up and I was able to let a dentist examine my mouth for the first time in years! Richard explains every step of the way, using terminology you can understand so that it doesn’t sound scary anymore, using the latest techniques which are painless. I’ve gone from being a nervous patient to one that’s now had many fillings and even root canal treatment and I didn’t feel a thing! The staff always remember my name, which means a lot and they remember preferences I like such as using a rubber dam. Richard also lets me pick the music playlist or what to watch on the TV on the ceiling to put me at ease and feel at home whilst in the dental chair. It really doesn’t feel like going to the dentist!
The sedation experience was excellent and allowed Richard the access required to repair two large fillings, without my ‘gag reflex’ kicking in. The support from the practice team prior to, during and after the procedure was excellent. I would thoroughly recommend the sedation services offered by the practice to anyone who needs help with a gag reflex or has anxiety. The procedure was excellent. One improvement would be if it was possible to offer the service at a greater frequency than monthly. Although I understand the logistical reasons behind this.
Very fast and efficient treatment with great service, after coming in for an examination and getting treatment the next day! Everything was done to my expectation or higher!
Having been very nervous about seeing the hygienist I was made to feel at ease and everything was explained prior to each stage. Also she was willing to pause whenever needed and I was given a clear plan for homecare. Thank you Louise!
I’ve been going to the dentist for about 45 years now and have never met a more genuine concerned and kind set of staff, from the receptionist to the dentist. They are friendly, patient and very caring and I feel that my family and I are in good hands! Nothing could have been done better. Thanks!
My first visit to the dentist after many years of anxiety about visiting one, I found my experience to be pleasant right from the very first phone call, to booking the appointment and the consultation with Richard. All of the staff are very friendly and reassuring to a nervous patient. Thank you!
As a nervous patient, I have always found the staff to be attentive to my needs and the surroundings relaxing. There is a genuine warmth from the staff, from the welcome by the front of house team to the cheery goodbye from Richard. As always, everything was perfect. Keep it up!!
Thank you to the dentist Daniela, and all other staff involved at the Practice. I have received an excellent and professional service. To date I could not fault a thing with my treatment from start to finish. I would not hesitate to recommend York Place Dental to anybody and I left with a smile!

Book an appointment today by calling our reception or sending us a message below

01228 580490 - info@yorkplacedental.com
37 Upperby Road, Carlisle, Cumbria

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